Thermae is a contemporary bathhouse in Northcote, inner-Melbourne, rooted in ancient bathing ritual and designed as a quiet sanctuary for pause and presence. Mary has supported Thermae’s founder as a strategic partner in the lead-up to opening, helping translate a clear brand vision into an operation that can deliver it every day. Her interventions have spanned guest experience and service design, team and operating models, and systems and supplier selection, bringing structure, insight and commercial judgement to the decisions that shape the guest experience from day one.